Privacy Policy

Information We Collect

At Qyxent Mindwave, we collect various types of information to provide and improve our game development learning platform. Understanding what information we gather helps you make informed decisions about your privacy.

Personal Information

• Name and email address when you create an account
• Profile information you choose to provide
• Payment information for course purchases (processed securely through third-party providers)
• Communication preferences and subscription settings
• Support tickets and correspondence with our team

Technical Information

• Device information including browser type, operating system, and screen resolution
• IP address and general location data
• Website usage patterns and navigation behavior
• Course progress and completion statistics
• Performance metrics to improve our platform

How We Use Your Information

Your information helps us deliver personalized learning experiences and maintain a secure platform. We use collected data responsibly and only for legitimate business purposes.

We process your information to provide educational services, send course updates, and improve our platform. Marketing communications are always optional and you can unsubscribe at any time.

Data Sharing and Third Parties

We're selective about who we share your information with. Our partnerships are designed to enhance your learning experience while maintaining strict privacy standards.

Service Providers

• Payment processors for secure transaction handling
• Email service providers for course notifications and updates
• Cloud hosting services for platform infrastructure
• Analytics tools to understand user behavior and improve services
• Customer support tools for efficient help desk operations

Legal Requirements

We may disclose your information when required by law, such as responding to court orders, legal processes, or government requests. We'll notify you about such requests unless legally prohibited.

Your Privacy Rights

You have significant control over your personal information. These rights ensure you can manage your privacy according to your preferences and applicable laws.

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this data in a commonly used, machine-readable format within 30 days of your request.

Correction and Updates

If your personal information is inaccurate or incomplete, you can request corrections. Most profile information can be updated directly through your account settings.

Deletion Rights

You can request deletion of your personal information, subject to certain exceptions such as legal requirements or legitimate business needs. Account deletion removes all personally identifiable information while preserving anonymized learning analytics.

Marketing Preferences

You can opt out of marketing communications at any time using unsubscribe links in emails or by updating your account preferences. Essential service communications will continue as needed.

Data Security and Protection

Protecting your information is a top priority. We implement multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.

Technical Safeguards

• SSL encryption for all data transmission
• Regular security audits and vulnerability assessments
• Multi-factor authentication for administrative access
• Automated backup systems with encryption at rest
• Network firewalls and intrusion detection systems

Organizational Measures

Our team receives regular privacy training and follows strict access controls. Only authorized personnel can access personal information, and all access is logged and monitored.

Data Retention and Deletion

We retain your information only as long as necessary to provide services and meet legal obligations. Our retention practices balance your privacy rights with operational needs.

Retention Periods

• Active account information: Retained while account is active plus 3 years
• Course progress data: Retained for 5 years after course completion
• Payment records: Retained for 7 years for tax and accounting purposes
• Support communications: Retained for 3 years after resolution
• Marketing data: Retained until you opt out or 2 years of inactivity

Deletion Process

When retention periods expire or you request deletion, we securely remove your information from our systems. Some data may be retained in anonymized form for analytics purposes.

International Data Transfers

Our platform serves students globally, which sometimes requires transferring your information across borders. We ensure all international transfers meet appropriate privacy standards.

Transfer Mechanisms

We use Standard Contractual Clauses approved by data protection authorities to govern international transfers. These clauses ensure your information receives adequate protection regardless of location.

Data Processing Locations

Your information may be processed in the United States and other countries where our service providers operate. We carefully vet all international processing arrangements to ensure compliance with privacy laws.

Changes to This Privacy Policy

Privacy laws and our business practices evolve over time. We'll update this policy as needed to reflect changes in our data handling practices or legal requirements.

Notification Process

We'll notify you of significant policy changes through email or prominent website notices. Minor updates may be posted without separate notification, so we encourage periodic review of this policy.

Effective Date

This privacy policy is effective as of January 15, 2025. Previous versions are archived and available upon request for reference purposes.